Terms & Privacy
Last updated: October 30, 2026
Thanks for choosing Cat Sitting with Liam. This page explains how bookings, payments and cancellations work, and what happens to your information. It's written in plain English. If anything's unclear, just email me at liamcatsitting@gmail.com.
Terms of service
Who I am
Cat Sitting with Liam ("I", "me") offers cat drop-in visits in Long Island City, Astoria, Sunnyside and surrounding areas (within about 3 miles). By creating an account or booking a visit, you ("you", "the client") agree to these terms.
Your account
- Accounts are by approval only. I'll check your area and details before approving you.
- Please keep your details up to date, especially your address, phone number and anything about your cats' care.
- Keep your password private. You're responsible for bookings made from your account.
Bookings
- Booking requests are not confirmed until I accept them. I may suggest different times if yours aren't free.
- Once I accept, please pay through the portal to confirm the booking. I'll send reminders before the first visit. If a booking still isn't paid shortly before it starts, I may contact you or cancel it.
- Visit times are a guide: I'll aim to arrive at the booked time, and I'll let you know if I'm running late.
- After each visit you'll get the times I arrived and left, plus photos and notes, on the portal.
Prices and payment
- Current prices are shown on the portal: $22 for a 30-minute visit, $35 for 1 hour, $5 for each extra cat, and $28 for a 30-minute visit on a public holiday (1-hour visits aren't available on holidays). Meet & greets are free.
- The price for your booking is shown before you send the request, and again before you pay.
- Payments are taken securely by Stripe (card, Apple Pay or Google Pay). I never see or store your full card details.
Cancellations and refunds
- 48 hours or more before a visit: full refund for that visit.
- 24 to 48 hours before: 50% refund.
- Less than 24 hours before: no refund.
- If I have to cancel, you always get a full refund.
- Unpaid bookings can be cancelled at any time, free of charge.
- You can cancel single visits or a whole booking from the portal. Refunds go back to the card you paid with and usually take 5 to 10 business days to appear, depending on your bank.
Tips
Tips are completely optional: always appreciated, never expected. After a booking finishes you'll see a small option to leave one for a week. Tips are paid through Stripe and aren't refundable unless taken by mistake; if that happens, email me and I'll sort it out.
Keys and access
- Please make sure I can get in for each visit (keys, a lockbox or a door code) and let me know about building access, alarms or anything else I need to know.
- I'll keep keys and codes safe and only use them for your bookings. Keys are returned however we agree, usually after the last visit.
- If I can't get in because of a problem with access (for example a key that doesn't work or a code that's changed), I'll try to reach you straight away. I'll do my best to come back at another time that day, but I can't guarantee when, or for how long. The visit counts as booked and isn't refunded.
Your cats' health and emergencies
- Please tell me about your cats' health, medication, feeding, behaviour and your vet's details before the first visit, and let me know of any changes.
- If a cat seems unwell, I'll contact you straight away.
- In an emergency, if I can't reach you, you agree that I may take your cat to your usual vet or the nearest emergency vet so they can be treated. You're responsible for any vet costs.
- I'll always take good care of your cats and your home, but I can't be responsible for illness or injury that isn't caused by my care, or for problems in your home that I didn't cause.
Messages
You can message me through the portal. I'll reply as soon as I can, but please call or text for anything urgent on the day of a visit. Approved clients can find my number in the portal under More → Contact.
Changes to these terms
I may update these terms from time to time. If anything important changes, I'll let you know on the portal. Bookings already paid for keep the cancellation terms that applied when you booked.
Privacy policy
What I collect
- About you: name, email, phone number and address.
- About your cats: names and any notes you give me (feeding, medication, behaviour, vet).
- Bookings: dates, times, prices, payments, refunds, cancellations and tips.
- Visits: the times I arrived and left, my notes, and photos I take during visits.
- Messages between us on the portal.
- Payments: handled by Stripe. I can see the amount and whether a payment went through, but never your full card number.
Why I use it
Only to look after your cats and run your bookings: to check you're in my area, plan visits, find your home, take payments and refunds, send updates and reminders, and contact you.
Who can see it
- Only me. I don't sell, rent or share your information with anyone for marketing.
- It's stored securely with Google Firebase (which runs the portal and app), and payments go through Stripe. Both protect it under their own privacy and security rules.
- I'd only share it otherwise if the law requires it, or with a vet in an emergency involving your cat.
Photos
Visit photos of your cats and home are shared only with you. I won't post them anywhere publicly (for example on social media) without asking you first.
Cookies and storage
The portal only uses what it needs to work: keeping you signed in and remembering small preferences like light or dark mode. There are no advertising or tracking cookies.
How long I keep it
I keep your information while you're a client, and booking and payment records for as long as I need them for tax and accounting. You can ask me to delete your account and information at any time. I'll do it, except for records I'm required to keep.
Your choices
- See or correct your details at any time on the portal, or ask me.
- Ask for a copy of your information, or for it to be deleted.
- Clear your messages from your own view at any time (Messages → Clear chat).
Contact
Questions about these terms or your information? Email liamcatsitting@gmail.com.